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What You Need to Know About Our Terms

When you open your account at subur88, you're entering into a straightforward agreement with us about how deposits, withdrawals, play, and disputes work.

Account Security & VerificationDeposits & Withdrawal RulesDispute Resolution Process
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subur88 What You Need to Know About Our Terms
GET IN TOUCH

How to Contact Us About Your Account

We've set up direct support paths so you can reach us with questions about your account, terms updates, or requests to close or export your data.

Live Chat Open chat during lobby hours to ask about terms, request account changes, or report disputes. Our team replies in seconds most of the time.
Email Support Send account closure, data export, or formal dispute requests to [email protected]. We respond within 24 hours with confirmation.
Account Settings Update your contact details, review deposit history, or adjust account preferences directly in your dashboard without contacting us.
DATA & SECURITY

How We Handle Your Information

Your account data, payment details, and play history are stored in encrypted servers. We do not sell or share your information with third parties except where required by law.

Data Encryption

All deposits, withdrawals, and account details are encrypted end-to-end. We use industry-standard SSL protocols across all login and payment pages.

Account Verification

Before your first withdrawal, we verify your identity and payment method via email. This one-time step protects your account from unauthorized access.

Data Retention

We keep your account records for 12 months after closure for regulatory compliance. Request deletion anytime by contacting [email protected].

Withdrawal Holds

Unusual withdrawal patterns or amounts over 50 million rupiah may trigger a 24-hour hold pending verification. This protects your account balance from fraud.

Payment Privacy

Your DANA, OVO, GoPay or QRIS details are never displayed in your account history. Only the last four digits appear on your dashboard for reference.

Request Your Data

Email [email protected] with 'Data Export Request' in the subject line. We'll send your complete account file within 5 business days.

Your Questions About Our Terms & Conditions

Yes. Email [email protected] with 'Account Closure Request' and we'll verify your identity within 24 hours. Any balance in your wallet will be transferred to your original payment method — DANA, OVO, GoPay or QRIS — within two business days.

Open a dispute through live chat or email within 60 days of the event. Include your account number, game ID, and time of play. We review the server logs and respond with a full explanation within 48 hours. If an error occurred, we credit your account immediately.

Taxation depends on local law and your individual circumstances. We do not withhold tax on withdrawals. Consult a local tax advisor about reporting requirements in your region. We provide account statements on request for your records.

Withdrawals are verified within 24 hours and returned to your payment method immediately after verification. DANA, OVO, GoPay and QRIS transfers usually appear in your wallet within minutes. Bank transfers may take one to two business days.

Minimum withdrawal is 50,000 rupiah; maximum is 500 million rupiah per transaction. Higher limits depend on local law and your account history. Contact support to request a limit increase if you meet verification requirements.

Email [email protected] with 'Data Subject Access Request' and we'll send your complete file within five business days. This includes account details, deposits, withdrawals, game history, and any personal data we hold about you.

Your account remains active and your balance is safe. We do not close inactive accounts or deduct fees. You can log back in anytime from any device — mobile or desktop — using your email and password.

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